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CHAI releases draft framework of quality assurance standards for healthcare AI

Fierce Healthcare

The Coalition for Health AI (CHAI) has released a concrete proposal for testing the quality of healthcare AI. | The Coalition for Health AI released a draft framework for assuring healthcare AI meets agreed-upon quality standards. The public will have 60 days to comment.

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CHAI releases draft framework for AI quality assurance labs

Health Care Dive

The Coalition for Health AI is seeking feedback on the proposals, which detail how the group will certify labs and a “nutrition label” that aims to give buyers more information about AI models.

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Tips to Improve Quality Assurance in a Call Center

Sequence Health

Quality assurance (QA) is one way to measure that because it involves monitoring the quality of patient service and finding ways to improve it. Below are some tips on how to improve quality assurance in a call center. The post Tips to Improve Quality Assurance in a Call Center appeared first on Sequence Health.

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Contact Center Quality Assurance: What It Is And How It Works

Sequence Health

Otherwise, quality results and efficiency could drop off. Let’s talk about call center quality assurance and why it’s so important. What Is Call Center QA (Quality Assurance)? So part of your quality assurance is looking at how many patients are retained.

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NCQA released its annual health plan rankings. Here's how payers fared

Fierce Healthcare

The National Committee for Quality Assurance (NCQA) on Monday released its annual insurance rankings, with just five plans evaluated earning top marks. | The National Committee for Quality Assurance on Monday released its annual insurance rankings, with just five plans evaluated earning top marks.

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CHAI floats draft framework to certify AI assurance labs as oversight efforts move forward

Fierce Healthcare

After Deputy Secretary Andrea Palm announced that HHS will work with industry to develop a national network of quality assurance labs for AI, CHAI is releasing two draft documents that spell out how to certify those assurance labs and an AI "nutrition label" for healthcare decision-makers.

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NCQA: Best practices for measuring health inequities

Fierce Healthcare

The National Committee for Quality Assurance (NCQA) has long prioritized quality in healthcare, but the COVID-19 pandemic underscored the critical role of equity as a cornerstone of quality. This week on "Podnosis," Rachel Harrington, Ph.D.,