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It is well-established that longer patient wait times negatively impact patient satisfaction , specifically regarding patient confidence (in the provider) and perceived quality of care. With recent advancements in technology and an explosion of non-urgentcare options (e.g.,
The study assessed payors’ perspectives in 2021, finding their top three concerned were increasing costs, quality of care, and the prospects for another pandemic. Security, too, remains a block with 41% of clinicians still concerned over the security of patient data.
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