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Medical call centers play a crucial role in post-surgical care and follow-up calls, specifically highlighting the role of medical call centers in post-surgical care and follow-up calls by improvingpatient satisfaction , reducing hospital readmissions, and enhancing patientsafety.
Medical call centers play a crucial role in post-surgical care and follow-up calls, specifically highlighting the role of medical call centers in post-surgical care and follow-up calls by improvingpatient satisfaction , reducing hospital readmissions, and enhancing patientsafety.
In addition to funding mobile response services, Connecticut has also established a Mobile Crisis Intervention Services Performance Improvement Center (PIC) to support the collection and analysis of data, implement qualityimprovement activities, and support providers to enhance their clinical competencies and delivery of MCIS.
“It’s very hard to capture patientsafety with the surveillance methods we currently have,” he said. “CMS is committed to ensuring safety and quality of care for hospital patients through a variety of initiatives,” CMS said. Exempted from the evaluation are around 2,000 hospitals.
One problem, he added, is “you’re kind of asking hospitals to call out events that are going to have them lose money, so the incentives are really messed up for hospitals to fully disclose” patient injuries. The law also excuses hospitals that focus on rehabilitation, long-term care, children, psychiatry, or veterans.
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