NCQA

JANUARY 27, 2025

Process Improvement. WellSpan had experience providing culturally and linguistically appropriate services, but wanted to make its health equity practices more structured and sustainable. Patient Experience. WellSpan collected data on patient experience, but hadnt reviewed the data through a health equity lens.

Patient Experience 59

Patient Experience Population Health Prevention Process improvement 59

Vie Healthcare

SEPTEMBER 20, 2023

She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. We have patients who are heavily burdened by many expectations of them, within healthcare. We’ve not improved experience, not really.

Patient Experience 52

Patient Experience Nursing Healthcare Hospitals 52

Sequence Health

OCTOBER 28, 2024

Key Takeaways Call Center supervisors in healthcare manage daily operations, oversee call center representatives’ performance, and play a crucial role in hiring and training to enhance team efficiency and patient satisfaction. This includes training programs, process improvements, and motivational initiatives.

Quality Assurance 52

Quality Assurance Healthcare Integration Process improvement 52

Etactics

APRIL 19, 2024

These tools shed light on a patient’s insurance coverage and services provided. Closely monitoring this metric of the healthcare revenue cycle management system helps you improve your financial status. It also helps you streamline billing processes. And, you foster a positive patient experience and build professional trust.

Medical Services 52

Medical Services Process improvement Regulations Patient Experience 52

Vie Healthcare

APRIL 24, 2024

One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for process improvement in patient care management. (02:20):

Healthcare 98

Healthcare Hospitals Process improvement Ambulatory Care 98

Patient Safety Movement

FEBRUARY 27, 2024

Approximately 25% of patients experience an adverse event in US hospitals, with over 40% caused by preventable errors. But many years before it was the nurse Florence Nightingale who taught us the importance of recording and contemporaneous note taking and even more importantly the analysis of outcome data to drive improvement.

Patient Safety 52

Patient Safety Prevention Hospitals Healthcare 52