This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
ProcessImprovement. WellSpan had experience providing culturally and linguistically appropriate services, but wanted to make its health equity practices more structured and sustainable. PatientExperience. WellSpan collected data on patientexperience, but hadnt reviewed the data through a health equity lens.
She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. We have patients who are heavily burdened by many expectations of them, within healthcare. We’ve not improvedexperience, not really.
Key Takeaways Call Center supervisors in healthcare manage daily operations, oversee call center representatives’ performance, and play a crucial role in hiring and training to enhance team efficiency and patient satisfaction. This includes training programs, processimprovements, and motivational initiatives.
These tools shed light on a patient’s insurance coverage and services provided. Closely monitoring this metric of the healthcare revenue cycle management system helps you improve your financial status. It also helps you streamline billing processes. And, you foster a positive patientexperience and build professional trust.
One thing I had been educated in is processimprovement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for processimprovement in patient care management. (02:20):
Approximately 25% of patientsexperience an adverse event in US hospitals, with over 40% caused by preventable errors. But many years before it was the nurse Florence Nightingale who taught us the importance of recording and contemporaneous note taking and even more importantly the analysis of outcome data to drive improvement.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content