Patient Experience Process improvement Quality Improvement 
NCQA
SEPTEMBER 19, 2024
NCQA’s Virtual Care Accreditation program provides a quality improvement framework for organizations that deliver primary care and/or urgent care through virtual modalities. Improve the Patient Experience. Raise awareness about the patient experience and literacy with virtual-visit technology.
Patient Safety Movement
FEBRUARY 27, 2024
Approximately 25% of patients experience an adverse event in US hospitals, with over 40% caused by preventable errors. But many years before it was the nurse Florence Nightingale who taught us the importance of recording and contemporaneous note taking and even more importantly the analysis of outcome data to drive improvement.
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