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Success Story: WellSpan’s Health Equity Accreditation Experience

NCQA

Performing a Gap Analysis Although WellSpan had a long history with health equity and quality improvement, a gap analysis identified key areas for improvement. Process Improvement. Patient Experience. Data Collection.

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Creating a Culture of Quality: Strategies for Hospital Leaders

Readiness Rounds

Creating a Culture of Quality: Strategies for Hospital Leaders Quality improvement in hospitals is more than a goalits a commitment that requires an organization-wide cultural shift. A culture of quality doesnt emerge overnight, nor is it the result of a single initiative. Their firsthand experience is invaluable.

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What We Learned from Our Virtual Care Accreditation Pilot

NCQA

NCQA’s Virtual Care Accreditation program provides a quality improvement framework for organizations that deliver primary care and/or urgent care through virtual modalities. Improve the Patient Experience. Raise awareness about the patient experience and literacy with virtual-visit technology.

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How Medical Call Centers Track Patient Medication Schedules: Effective Strategies

Sequence Health

Advanced technology like EHR integration and automated reminders enables accurate and timely patient information management. Healthcare call centers improve patient access, experience, and engagement through personalized care and ongoing patient support, significantly enhancing the overall patient experience.

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Newsletter, February 2024

Patient Safety Movement

Approximately 25% of patients experience an adverse event in US hospitals, with over 40% caused by preventable errors. But many years before it was the nurse Florence Nightingale who taught us the importance of recording and contemporaneous note taking and even more importantly the analysis of outcome data to drive improvement.