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Medical Call Center vs Emergency Dispatch Center

Sequence Health

In healthcare, understanding the difference between a medical call center and an emergency dispatch center is essential. Medical call centers focus on enhancing patient support, engagement, and non-urgent care coordination. In contrast, emergency dispatch centers handle immediate, life-threatening emergencies.

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CalAIM: Leveraging Medicaid Managed Care for Housing and Homelessness Supports

NASHP

Use crisis services, emergency rooms, urgent care, or inpatient stays as the sole source of care; Experienced two or more emergency room visits or two or more hospitalizations due to SMI or SUD in the past 12 months. Support for expanding access to services. e), as approved by CMS.