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Call Center Quality—Effectively Measuring Parameters

Sequence Health

Measuring quality parameters in a medical call center is crucial for the benefit of the patients, management, and other professionals inside the healthcare center. While medical centers may have different demands and services, there are common metrics for measuring performance quality.

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NCQA’s Health Plan Ratings Help Consumers Choose a Health Plan

NCQA

HEDIS ® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS ® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). CMS Star Ratings Health plans should also be aware that NCQA discontinued the Electronic Clinical Data Distinction in our Health Plan Report Cards.

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Seven Steps for Building a Community-Based Palliative Care Benefit Within Medicaid

NASHP

licensed hospice providers), with quality assurance provisions and any licensing updates necessary to ensure team competencies for non-hospice care. New measurement strategies: Patient Directed Outcome Measure : Quality services and improved outcomes for people with serious illness are driven by person-centered care.