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Epic integrates Qualtrics patients' experience data

Healthcare It News

To better support personalized care, Qualtrics patient experience data will be integrated with Epic to flag potential problems or concerns for patients. If a patient reports scheduling frustrations, Qualtrics can flag it in Epic for the right team through the new integration. Enterprise Taxonomy:

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Improving the patient experience is a two-way street

Healthcare It News

While healthcare needs technology to drive heightened patient experiences, technology can be a hinderance to the clinician experience. In fact, more than half of clinicians feel overwhelmed by administrative burden and frustrated by the challenges of accessing a patient's clinical information.

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Telemedicine, enabled with responsible AI, can improve the patient experience

Healthcare It News

In the ever-evolving landscape of healthcare, the integration of virtual care has become pivotal in reshaping patient experiences. What aspects of a hospital's or health system's patient experience can telemedicine touch? How exactly can telehealth improve these aspects of the patient experience?

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HIMSSCast: Five steps to a better patient experience

Healthcare It News

" In this HIMSSCast, Eaton explains what empathy at scale means, and details five steps provider organizations can take to deliver a better patient experience. Talking points: "Assess current customer experience competencies while examining the complete customer journey."

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Improving the patient experience can pay dividends you may not expect

Healthcare It News

This offered confidence and lessons to inform a more guided approach to offering a more digital patient experience that smooths areas of frustration – while not interfering with what already delights patients. This approach empowers both clinicians and patients, fostering better outcomes and more efficient care delivery.

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HIMSSCast: Patient experience in 2024: What's next?

Healthcare It News

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare. This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. The question is: How to continually improve it?

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Leveraging the cloud and AI to transform the patient experience

Healthcare It News

Why do you believe healthcare provider organizations should embrace cloud technologies versus other technologies to tackle the issue of high call volumes and reimagine the patient and employee experience in this area? Furthermore, IVAs can verify a patient's identity using their unique voice print thanks to biometrics technology.