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Creating a Culture of Quality: Strategies for Hospital Leaders Quality improvement in hospitals is more than a goalits a commitment that requires an organization-wide cultural shift. For hospitals, its the foundation of patient safety, trust, and reputation. Clear Communication 2. Data Transparency 3.
What You Should Know: – Augmedix , a leader in ambient AI medical documentation and a wholly-owned subsidiary of Commure has secured a contract with Vizient , the nation’s largest provider-driven healthcare performanceimprovement company.
An ACO (Accountable Care Organization) works for the better care of patients. Consider it as a group that combines hospitals, doctors, and other healthcare specialists for the sake of providing healthcare and is a team in care decisions. For instance, patient and caregiver experience, care coordination, and patient safety.
The Hidden Key to Higher HCAHPS Scores: Better Use of Communication Boards The Power of Clear, Consistent Communication in Healthcare Patient communication boards are a simple yet highly effective tool in improvingpatient safety, satisfaction, and hospitalperformance.
Patientexperience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.
Win-Win: Proactive Nurse Leader Rounding = ImprovedPatient Satisfaction, But How? Nurse leader rounding is a well-established and proven strategy for enhancing patient satisfaction and improving outcomes in hospitals. The real work happens in the interactions between patients and staff. Prefer to listen?
How Will CMS 2025 Affect My Hospital? How Can We Improve Quality and Patient Outcomes? What Are the Steps for Integration into Quality Improvement? How Can We Improve Data Management and Staff Training? How Can We Address What Matters to Patients? How Can We Improve Mobility for Older Adults?
Overcoming the Challenges of Nurse Leader Proactive Rounding: Strategies for Success Hospital are continually seeking effective strategies to elevate patient satisfaction and improve quality outcomes. However, despite their potential, many hospitals find that these initiatives often fall short of expectations.
She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. ” 14:03 Opening up conversations around the patientexperience Denise said the patientexperience starts at the first moment of engagement. ‘’….But
This convergence of negative patientexperience scores, employee burnout, and lost revenue is, unsurprisingly, keeping hospital and health system leaders up at night. Yet there is a way to address the expectations of patients while reducing the excessive workload and administrative burden of health system staff.
Nurse Leader Rounds: There is a Disconnect Between Intent and Outcome Nurse Leader Rounding (NLR) has long been heralded as a strategic approach to enhance patient satisfaction and boost Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care. New Program Takes the Hospital’s Exceptional Care to the Next Level. In today’s healthcare marketplace, patients have a choice. About White Plains Hospital.
White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care. New Program Takes the Hospital’s Exceptional Care to the Next Level. In today’s healthcare marketplace, patients have a choice. About White Plains Hospital.
How Patient Satisfaction (HCAHPS) is Impacted by the Hospital’s Physical Environment Patient satisfaction and HCAHPS improvements go far beyond medical expertise or outcome. The hospital environment plays a pivotal role in shaping a patient's (and visitors) experience and overall satisfaction.
The American Hospital Association (AHA) warned that many providers will be unable to meet payroll due to financial strain caused by the attack. He has advised many large national healthcare providers on revenue cycle transformation, patient access transformation, and digital patientexperienceimprovement.
Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patientexperience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months.
Under the model, home health providers are paid based on how well they keep their patients healthy and out of the hospital. It’s tying in the information from the OASIS, the information from the patient-experience surveys and hospital readmissions, which agencies are already focused on managing.”.
In hospitals, where patientexperience is important and quality of care is non-negotiable, a subtle yet profound practice has emerged as a catalyst for positive change: Executive Leadership Rounds. Unpacking Leadership Rounds: Leadership Rounds is a dynamic practice in hospitals that brings leaders, staff, and together.
There are several major benefits of employing an integrated marketing approach for your hospital or multilocation practice. Here are my top three: It delivers a holistic brand experience. Crafting a holistic brand experience increases brand awareness, facilitates deeper connections, and entices audiences to take the desired action.
Well Screen , the entrance management technology used to screen 10 million staff and visitors per year by hospitals and healthcare systems on-site is now available via a mobile application. When healthcare facilities protect people entering their buildings, they also improve their quality of care and patientexperience.
Episode Introduction Zach explains why the lack of timely, accurate data can delay recovery of credits, and why most hospitals only have 50% visibility into their spend and accounts payable processes. Dark data is information that is hidden or not visible to a hospital for a variety of reasons. Again, due to lack of time and resources.
Episode Introduction Mara explains why the first step towards successfully embracing AI is literacy, the challenges hospitals face in system integration and why AI isn’t intended to replace humanity in patient care. It was about managing staff inventory and patient load. You mentioned about rural hospitals.
Ultimately, when you think about that term, at its core, patient-centered care is about ensuring that healthcare systems and all of their processes are fundamentally designed around the patient’s needs or their experiences or their preferences I should say. And it requires both a shift in mindset and operations.’’
Patient communication boards play a pivotal role in enhancing both patient satisfaction and a hospital's HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score and star rating. Do you ever question the effectiveness of your hospital's communication boards?
19:08 Applying economic theories to healthcare strategy Cole said education is important to help hospitals adapt to strategy. ‘’I I’ve been so privileged to sit with most of the CEOs of hospitals in the Philadelphia region. One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems.
HeartFlow’s non-invasive, cutting edge technology aims to improve the patientexperience and make cardiovascular care easier for physicians. 13:30 Invasive treatments impact the patientexperience Lauren said that over half of patients undergo diagnostic cardiac catheterization unnecessarily.
It provides a wide range of comprehensive functionalities across patientexperience, clinical documentation, reporting, and the revenue cycle. It is a marathon, not a sprint, and should be approached with an ongoing performanceimprovement program that requires participation from all stakeholders.
20:39 Choosing the right medical device for your patients Clifford explained the key elements hospital leaders should consider in choosing the right medical device. Cliff (02:06): So if I can sum up my healthcare experience with one word, it would be diverse. That’s a critical early milestone.’’ You’re right there.
In this episode, JimCagliostro, VIE’s Clinical Operations PerformanceImprovement Expert, interviewedRexHartman, to explore the factors that fueled his decisions to become a Travel Nurse. Main Topics. 06:24 Working in ICU through COVID-19. Main Topics. 06:24 Working in ICU through COVID-19. Workflow is being stopped.
In Episode 55 of The Healthcare Leadership Experience, Lisa Miller and Jim Cagliostro are joined by Al Brander, Chief Sales Officer at SpendMend to discuss their Explanted Medical Device Warranty Credit Tracking solution and how it helps hospitals to avoid costly fees and penalties. Episode Introduction. Show Topics. Main Topics.
In Episode 47 of The Healthcare Leadership Experience, Lisa is joined by Jim Cagliostro, a Registered Nurse and VIE’s Clinical Operations PerformanceImprovement Expert. 06:47 Specialized nursing roles lead to better and safer patient care. Episode Introduction. And that’s even before COVID.’’.
So every code stroke in the hospital, which sometimes there’s two, three, four a day, those are patients that I have to do data abstraction on. Then I also have to understand how the data determines opportunities for improvement, and that was something I was so completely unaware of as a regular nurse.
So every code stroke in the hospital, which sometimes there’s two, three, four a day, those are patients that I have to do data abstraction on. Then I also have to understand how the data determines opportunities for improvement, and that was something I was so completely unaware of as a regular nurse.
Episode Introduction Justin shares the lightbulb moment that led to a change in his focus, the three keys to LifeMD’s success, and how compliance and mentality can improve the patientexperience. There are three big things that I think a direct to patient telehealth company needs to be successful.
She also highlights the barrier to healing created by the language of competition, how she found inspiration from the Princess of Wales, and why no patient should feel like they are a burden. Show Topics ‘’How is this the patientexperience?’’ It was a really, really negative experience. And that was with my oversight.
Clinical trials can transform healthcare and the patientexperience, yet they are not without their challenges. Todd said clinical research can attract patients to hospitals by giving them access to brand new treatments. . They’re maybe ahead of the game versus other hospitals around their area.
In Episode 57 of The Healthcare Leadership Experience, Jim Cagliostro is joined by Board-Certified Nurse Coach Alexcie Sanchez BSN, RN, CEN, NC-BC to discuss the impact of her role on nursing and the community. Utilizing nurse coaches in a hospital benefits everyone. 20:03 Utilizing nurse coaches in a hospital benefits everyone.
In Episode 48 of The Healthcare Leadership Experience, Lisa is joined by Jim Cagliostro, a Registered Nurse and VIE’s Clinical Operations PerformanceImprovement Expert. 02:13 Patient care assistance enables nursing staff to focus on their strengths. 04:28 Volunteers can enhance the patientexperience.
HR goes out and does traditional recruiting methods, job fairs, put it on a website, and put it on your hospital website. HR goes out and does traditional recruiting methods, job fairs, put it on a website, and put it on your hospital website. Well, you have your historical approach. You have an applicant presented to HR.
In Episode 24 of The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group , to discuss healthcare analytics. As Lisa observes: ‘ ‘Purchased services is about 50% of a hospital’s non-labor spend. Purchase services is about 50% of a hospital’s non-labor spend.
In this episode, Jim Cagliostro, VIE’s Clinical Operations PerformanceImprovement Expert, interviewed Walter ‘’Buddy’’ Elliott to discuss the benefits of previous ‘’hands-on’’ nursing experience for nurse practitioners, the critical role they play in enhancing the patientexperience, and the support they offer physicians.
He also emphasizes how understanding the line item hospital costs can significantly benefit clinicians, and the importance of an empathetic mindset. 14:18 Clinicians need to understand the business of healthcare Preston emphasized the need to prioritize patient care and clinicians above profit. ‘’We And so they closed the hospital.
This show is sponsored by VIE Healthcare Consulting, a SpendMend company, which provides leading-edge financial and operational consulting for hospitals, healthcare institutions, and other providers of patient care. ” Jim (18:11): So how does an organization, let’s say a hospital or large health system, for example.
Episode Introduction Tony & Jonas explain why 100% of rebates go straight to the bottom line, share the 3 Ms of rebate management, and highlight how Rebate Insight’s SaaS solution is increasing hospital rebates by 26% or more. I think I’ll start a little bit at the high level, to get to the 10,000-foot level for hospitals.
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