Fierce Healthcare

MAY 1, 2024

The latest batch of Hospital Safety Grades from independent watchdog The Leapfrog Group suggest that patients’ care experiences, which deteriorated during and since the pandemic, may finally be tur | New data from the watchdog reflecting CMS-reported patient safety measures show that hospitals are, on average, working their way back from patient experience (..)

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Patient Experience Hospitals Prevention Patient Safety 315

Health Care Dive

SEPTEMBER 18, 2023

Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.

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Patient Experience Hospitals 310

Healthcare It News

MAY 1, 2024

In the ever-evolving landscape of healthcare, the integration of virtual care has become pivotal in reshaping patient experiences. What aspects of a hospital's or health system's patient experience can telemedicine touch? How exactly can telehealth improve these aspects of the patient experience?

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Healthcare It News

FEBRUARY 23, 2024

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare. This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. The question is: How to continually improve it?

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Healthcare It News

MARCH 26, 2024

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data pointing to staffing shortages and other challenges as key indicators of the decline in scores.

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Fierce Healthcare

AUGUST 24, 2023

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)

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Patient Experience Hospitals 245

Healthcare It News

DECEMBER 16, 2021

"The patients, the providers – they don't really care that much about the technology, how cool it is, what it can do from a technological standpoint. Jai Nahar, a pediatric cardiologist at Children's National Hospital, agreed, stressing the importance of human-centered AI design in healthcare delivery.

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Healthcare It News

JUNE 15, 2022

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey. Health IT Investment: The Next Five Years.

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Patient Experience Telemedicine Hospitals Population Health 291

Healthcare It News

MARCH 7, 2023

Louis, Missouri, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The organization is bringing new capabilities to improve patient experience, lower cost and improve outcomes. Mercy, a massive health system based in St.

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Patient Experience Integration Digital Care Hospitals 328

Healthcare It News

APRIL 3, 2024

Not too long ago, Rush Memorial Hospital in Rushville, Indiana, did not have the capability to staff an ICU 24/7. THE PROBLEM This was something staff was looking into even before COVID, as they were thinking about what was best for their patients and their families when it comes to being admitted to the hospital.

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Healthcare It News

MARCH 17, 2023

In a sneak peek at athenahealth's plans for the HIMSS23 Conference and Exhibition this April, CEO Bob Segert said that a key highlight will be the company's focus on improving the patient creating a consumer-grade patient experience – including a showcase of new features.

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Patient Experience Doctors Integration Hospitals 331

Healthcare It News

DECEMBER 7, 2023

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of reducing health inequities. How did you originally see AI being a fit for improving the patient experience?

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Patient Experience Prevention Hospitals Primary Care 334

Healthcare It News

DECEMBER 16, 2024

For hospitals to fully understand the patient experience, integration of the clinical, financial and communications sides of the patient journey is needed, according to Kelly Arduino, Healthcare Industry Leader at Wipfli. The financial side is available in software called

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Patient Experience Integration Hospitals Healthcare 246

Health Care Dive

MAY 10, 2022

Patients reported issues with hospital staff responsiveness and said their experiences with care transitions out of a hospital setting worsened considerably during the pandemic, according to the watchdog.

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Patient Experience Care Transition Hospitals 307

Healthcare Success

MAY 9, 2022

The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets. . Before we dive in, let’s discuss QR codes related to patient privacy and HIPAA compliance. . for your hospital, health system, or medical practice. .

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Patient Experience Doctors Healthcare Providers Hospitals 272

Healthcare It News

OCTOBER 12, 2024

We spoke with him about what he sees as the problem with the patient experience , his suggestion that it is necessary for providers to adopt digital tools, what may happen if hospitals and health systems embrace digital tools on the patient side, and an example of a common patient process today versus how it would go in a highly digital environment.

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Healthcare Patient Experience Accountability Hospitals 306

Healthcare It News

JANUARY 21, 2025

As the healthcare industry faces growing patient demand , artificial intelligence (AI) and automation are giving hospitals and health systems the opportunity to rethink how they deliver care. Henriksen emphasized, “Stay focused on how the patient experiences care while providing that care at a lower cost with higher quality.”

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Healthcare Patient Experience Integration Hospitals 320

Healthcare It News

OCTOBER 31, 2024

"We believe that by working together and leveraging these groundbreaking AI enhancements, we can improve patient outcomes, reduce physician burnout and transform the patient experience," Girish Navani, CEO and cofounder of eClinicalWorks, said in a statement.

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Hospitals Integration Patient Experience Healthcare 312

Healthcare It News

AUGUST 3, 2023

While it had the Press Ganey tool that provides the health system with a mechanism to obtain feedback about the patient experience, the tool did not tell staff patient feelings or experiences with inequitable care and treatment. "Press Ganey's tool does address whether a patient is discriminated against.

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Patient Experience Patient Safety Hospitals Healthcare 246

Healthcare It News

MAY 11, 2022

Enterprise Taxonomy: Node settings: Exclude from Accelerate RSS feed

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Patient Experience Hospitals 246

Healthcare It News

FEBRUARY 21, 2025

Patients have valuable feedback on their experience during their hospital stays and clinic visits. Waiting for the patient to be discharged or leave the facility, then to provide feedback after the fact, represents a common lost opportunity for follow-up and a better, more responsive care journey for that patient.

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Urgent Care Hospitals Patient Experience Healthcare 289

Healthcare It News

MARCH 14, 2022

Enterprise Taxonomy:

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Patient Experience Hospitals 246

Healthcare It News

JANUARY 3, 2025

Hospitals and health systems have been discussing digital-first patient engagement for a while now, but fewer organizations than you might think have made huge strides forward on that front. You cite digital-first patient engagement as a major issue for hospitals and health systems in 2025.

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Healthcare Providers Hospitals Healthcare Quality Improvement 325

Healthcare It News

JUNE 24, 2022

She also recently had an extended hospital stay that gave her time to do some thinking about some ways patient-facing technologies could be tailored to enable a much more humane and comfortable experience for inpatients and the clinicians who care for them. As crisis mode ends, hospitals renew focus on the patient experience.

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Hospitals Telemedicine Patient Experience Nursing 317

Healthcare It News

NOVEMBER 9, 2022

Manipal Hospitals has tapped Google Cloud to improve its virtual and remote care capabilities while leveraging AI to enhance patient experience. Presently, it runs a chain of over 28 hospitals with more than 7,500 beds, making it one of the biggest healthcare providers in India.

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Hospitals Remote Care Doctors Patient Experience 336

Healthcare It News

DECEMBER 8, 2021

One such expansion involves the provision of advanced care outside of in-person settings, sometimes known as "hospital at home." "But I think when it comes to hospital at home, it's so different and unique that you need to implement it carefully," he said. "That would be a nightmare."

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Hospitals Healthcare Home Care Patient Experience 361

Healthcare It News

OCTOBER 14, 2024

As the population ages and life expectancy increases, delivering high-quality care that achieves optimal health outcomes, enhances patient experiences, and reduces costs is essential for the future of healthcare in the U.S. Such engagement translates into better health outcomes and reduced hospitalizations​.

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Hospitals Doctors Patient Experience Hospice Care 279

Healthcare It News

FEBRUARY 28, 2025

So when MNGHA started developing a new virtual reality-enabled application – designed in alignment with Saudi Arabia's Digital Government Strategy (2023-2030) – that sought to help connect hospitalized inpatients with their distanced loved ones, "Bynahm" felt like the right name to choose for the app.

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Hospitals Integration Nursing Patient Experience 233

Healthcare It News

MARCH 21, 2025

He said a combination of being in the right place at the right time and several key decisions were pivotal in giving him opportunities to gain practical experience in digital transformation and in shaping his career as a healthcare CIO and digital advisor.

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Health Science Hospitals Accountability Care Transition 310

Healthcare It News

MAY 6, 2024

Blank Hospital is scheduled to open this September. It is one of the largest and most advanced pediatric hospitals in the world. Blank Hospital. What was the overarching health IT strategy that went into creating the hospital from the ground up? Blank Hospital opening in September. It cost more than $2 billion.

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Hospitals Nursing Integration Healthcare 336

Healthcare It News

SEPTEMBER 24, 2023

Various capabilities have been incorporated into modern patient portals, including chatbots and digital twins, to maximise their potential for improving the patient experience. However, it may take a while for hospitals to apply the newer large language models to their patient portals.

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Hospitals Doctors Process improvement Patient Experience 334

Healthcare It News

NOVEMBER 3, 2023

Valley Health System is constructing a new hospital in Paramus, New Jersey – presenting an opportunity to transform healthcare delivery for the surrounding communities. "This includes a video series aimed at educating both staff and the community about our transformative endeavors, benefiting both patients and staff alike.

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Hospitals Patient Experience Nursing Integration 336

Healthcare It News

MARCH 16, 2023

Luke's Health System, an 11-hospital network based in Kansas City, Missouri, initiated its Hospital In Your Home care model in July 2022 to reduce costs, improve outcomes and enhance the patient experience. The HIYH model provided an opportunity to expand capacity without construction of new hospital beds.

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Hospitals Tertiary Care Patient Experience Nursing 298

Healthcare It News

SEPTEMBER 1, 2021

NYC Health + Hospitals is the largest safety net health system in the United States, serving more than one million patients annually, including the most vulnerable New Yorkers. "We want our patients to know that we will be available to them 24/7 for their physical, mental, emotional or other health needs they may have.

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Urgent Care Hospitals Telemedicine Integration 355

Healthcare It News

JUNE 6, 2022

El Camino Hospital in Mountain View, California, is located near Silicon Valley, home to self-driving cars and robots that deliver food. Deborah Muro, CIO at El Camino Hospital, actually would receive calls from leaders of high-tech companies asking why the hospital had not adopted a tech-enabled care system. THE PROBLEM.

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Hospitals Urgent Care Patient Experience Telemedicine 343

Healthcare It News

APRIL 26, 2023

The Royal Adelaide Hospital has figured out a way to address its "hidden waitlist" or long wait periods for outpatient appointments. It was deployed in over 20 specialty areas and at RAH, The Queen Elizabeth Hospital, and SA Dental.

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Hospitals Patient Experience Healthcare 299

Healthcare It News

JULY 13, 2022

Marshfield Clinic Health System is partnering with DispatchHealth to bring its rural patients in-home medical care. Marshfield serves a population in Wisconsin and Michigan's Upper Peninsula with more than 60 Marshfield Clinic locations and 11 hospitals. WHY IT MATTERS. THE LARGER TREND. ON THE RECORD.

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Hospitals Patient Experience Healthcare 312