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CHAI floats draft framework to certify AI assurance labs as oversight efforts move forward

Fierce Healthcare

The Coalition for Health AI (CHAI) announced the completion of two draft documents on Friday that may have a big effect on the future of AI in healthcare.

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CHAI releases draft framework of quality assurance standards for healthcare AI

Fierce Healthcare

The Coalition for Health AI (CHAI) has released a concrete proposal for testing the quality of healthcare AI. | The Coalition for Health AI released a draft framework for assuring healthcare AI meets agreed-upon quality standards. The public will have 60 days to comment.

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NCQA released its annual health plan rankings. Here's how payers fared

Fierce Healthcare

The National Committee for Quality Assurance (NCQA) on Monday released its annual insurance rankings, with just five plans evaluated earning top marks. | The National Committee for Quality Assurance on Monday released its annual insurance rankings, with just five plans evaluated earning top marks.

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Asynchronous video for pre-op boosts patient and staff experience

Healthcare It News

"And the message is scripted and standardized, which is fantastic from a quality assurance standpoint," she added. "And HCT are healthcare operations experts. That's a big quality assurance gain. They understand us and what we are trying to do." Enterprise Taxonomy:

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Beyond ERP: Implementing AI in Healthcare Without Overhauling Systems

HIT Consultant

Emmanuelle Hose GVP & General Manager – EMEA at Rimini Street The healthcare industry is in a transformative era driven by artificial intelligence (AI). This technology is revolutionizing healthcare delivery, from accelerating drug discovery and streamlining clinical workflows to improving patient diagnosis and treatment plans.

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Authenticx Launches Healthcare-Specific AI for Contact Center

HIT Consultant

What You Should Know: – Authenticx , a conversation intelligence platform for healthcare organizations, has unveiled new functionality within its automated quality management solution. A 400% increase in total QA audit volume.

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Tips to Improve Quality Assurance in a Call Center

Sequence Health

You already know how important it is for your healthcare call center to achieve patient satisfaction. Quality assurance (QA) is one way to measure that because it involves monitoring the quality of patient service and finding ways to improve it. Below are some tips on how to improve quality assurance in a call center.