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AI in Healthcare: Enhancing the Patient Experience with Compassionate, Secure Virtual Agents

HIT Consultant

Frank Fawzi, IntelePeer CEO In todays digital-first world, AI-powered automation is redefining how we approach both customer and healthcare patient experiences. With the power to bridge the existing communication gaps in healthcare, AI technology is ensuring that patients receive the care and attention they deserve.

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For 2023, patient experience, 'smarter' analytics and data-driven medicine

Healthcare It News

Matthew Gitelis, CEO of PatientIQ, a health IT company deriving insights from patient-reported outcomes data, has some thoughts about healthcare information technology in 2023. For one, that patient experience will be king in the year ahead. You predict the patient experience will be king in 2023.

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In 2025, look for more digital-first patient engagement and data-driven decisions

Healthcare It News

Hospitals and health systems have been discussing digital-first patient engagement for a while now, but fewer organizations than you might think have made huge strides forward on that front. Digital-first patient engagement is poised to become a defining factor in healthcare delivery by 2025.

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Deep dive: A tour of all-digital Oklahoma Heart Hospital, where automation is the norm

Healthcare It News

Oklahoma Heart Hospital was founded in 2002 with the idea of being something truly different – an all-digital hospital with a heavy focus on the patient experience and the latest automation that would change the way healthcare is delivered. Patients are happy. Patients' families are happy.

Hospitals 279
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How Environmental Design Elevates Healthcare Branding and the Patient Experience

Healthcare Success

The healthcare marketplace is crowded. As patient expectations continue to evolve, the need for thoughtful environmental designs that prioritize peace, tranquility, and healing cannot be overstated—they play a vital role in patient experiences and the perception of overall quality of care.

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Majority of burned-out clinical support staff point to patient communications as the culprit

Healthcare It News

A study published this week from the patient experience vendor WELL Health found that the vast majority of frontline clinical support staff are reporting moderate to extreme burnout. At the same time, the majority say automating certain patient communications would be useful for job satisfaction. THE LARGER TREND.

Doctors 354
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Srisawan Hospital pursues further digitalisation through partnerships with GE Healthcare, InterSystems

Healthcare It News

Srisawan Hospital, a private tertiary healthcare provider in Thailand, is stepping up on its digitalisation efforts to further raise its quality of care provision and hospital experience. "For example, patients often request additional information from clinicians before signing a consent form.

Hospitals 246