What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings
Health Populi
APRIL 9, 2018
This year, it appears that auto dealers and airlines have fared worst on the very poor end of the customer experience spectrum. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry. Furthermore, grocers and banks are playing growing roles in healthcare itself.
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