Healthcare Measurable Quality Quality Assurance 
Sequence Health
JUNE 6, 2024
Measuring quality parameters in a medical call center is crucial for the benefit of the patients, management, and other professionals inside the healthcare center. While medical centers may have different demands and services, there are common metrics for measuring performance quality.
NCQA
SEPTEMBER 17, 2024
The 2024 Ratings are based on data from calendar year 2023, when approximately 227 million people were enrolled in health plans that reported Healthcare Effectiveness Data and Information Set (HEDIS ® ) results to NCQA. Measures of patient experience using the Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ).
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