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Cultivating an Early Warning System in Healthcare Quality Through Bi-Directional Patient-Physician Engagement 

HIT Consultant

As the relationship between healthcare providers and patients evolves, the healthcare industry is beginning to acknowledge and encourage patients as active partners in their care journey. The 21 st Century Cures Act is enabling patient-driven healthcare information exchange. Conclusion.

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Don Berwick

Life Qi

In this, the final article in our series on Quality Improvement (QI) heroes – we shine a spotlight on Dr Don Berwick, leading authority on QI in healthcare and founder of the Institute for Healthcare Improvement (IHI). Hailing from the US, he is recognised as a leading authority on healthcare quality and improvement.

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Beterra Client Leadership Series: Mariana V. Gattegno, MPH, CPHQ

Beterra

Gattegno exemplifies compassionate leadership in healthcare safety and quality at Shepherd Center, a renowned rehabilitation hospital specializing in spinal cord and brain injuries, stroke, multiple sclerosis, and other neuromuscular conditions. Empathy Meets Excellence: Mariana at Shepherd Center Mariana V.

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Value-Based Care Needs to Measure What Matters to Patients         

NCQA

By Brett Kay, Director, Healthcare Quality Strategy, Strategic Customer Group, J&J Innovative Medicine Although there are many ways to measure the quality of care patients receive, not many focus on what patients want and need from the healthcare system, beyond a clinical outcome.

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Reimagine a new era of healthcare at Microsoft Ignite 2021 and beyond

Cloud Blogs

In this dynamic healthcare era, there's no more "business as usual." The way healthcare organizations will work, engage with patients and support community health will never be the same, and it may feel like there's no roadmap for what's ahead.

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Delivering Patient-Centered Care Means Decluttering the Digital Health Landscape

HIT Consultant

On the surface, the blossoming of the digital ecosystem is a tremendous step forward in the use of technology to address gaps in traditional healthcare. However, “an app for everything” mentality has significant downsides, namely a complex and disjointed patient experience – and arguably, does not result in better quality of care.

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Boosting Efficiency: The Impact of Patient Feedback Loops on Healthcare Call Center Operations

Sequence Health

Patient feedback loops are transforming healthcare call center operations. By systematically gathering and acting on patient insights, call centers can improve service quality, resolve issues faster, and enhance patient satisfaction.