2013

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Patient Experience and the Freedom of Choice

The Beryl Institute

In writing a blog for a US-based, global organization on the week of July 4 th , I am hard pressed not to think about the concepts of independence, of freedom and of what those concepts provide for. To be independent, to be of free will, is something most, if not all, aspire to. It is ingrained in our human nature, for at its base is an idea so simple, yet at times so complex – the power of choice.

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The Increasing Importance of Shared Decision Making and Patient Choice in Today’s Healthcare

Health Dialog

A recent report (September 2013) from the Center for Disease Control and Prevention (CDC) stated that through effective public health measures, necessary screening and medical care, and lifestyle change, at least 200,000 deaths from heart disease and stroke each year are preventable and that more than half of preventable heart disease and stroke deaths happen to people under age 65.

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By: Hospital Noise Still Lowest Ranking HCAHPS Question « Sara Marberry Sara Marberry

Susan E. Mazer, Ph.D

[…] to Susan Mazer, Ph.D, President and CEO of HHS, “quiet is not a decibel level; quiet is an experience of […].

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Reflecting on The Patient Experience Movement: The Power of Voices and Collaboration

The Beryl Institute

As we stand at the end of each year, we tend to look back at all that led us to this moment and anticipate all that lies ahead. I stand here now with all of you that comprise our patient experience community, who live and breathe in your every action this patient experience movement, and can say without hesitation that together we have accomplished great things and together there are even more powerful moments to come.

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From Diagnosis to Delivery: How AI is Revolutionizing the Patient Experience

Speaker: Simran Kaur, Founder & CEO at Tattva Health Inc.

The healthcare landscape is being revolutionized by AI and cutting-edge digital technologies, reshaping how patients receive care and interact with providers. In this webinar led by Simran Kaur, we will explore how AI-driven solutions are enhancing patient communication, improving care quality, and empowering preventive and predictive medicine. You'll also learn how AI is streamlining healthcare processes, helping providers offer more efficient, personalized care and enabling faster, data-driven

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The Patient Experience Must Be Owned By All: Welcoming the Society of Healthcare Consumer Advocacy

The Beryl Institute

0. 0. 1. 731. 4169. The Beryl Institute. 34. 9. 4891. 14.0. Normal. 0. false. false. false. false. EN-US. JA. X-NONE. In The Beryl Institute’s recent research report – The State of Patient Experience in American Hospitals 2013 – I noted in conclusion that the state of patient experience is growing stronger every day because of the many voices committed to this work.

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A Patient Experience Lesson from the Latest U.S. Congressional Showdown

The Beryl Institute

While I don't wade into the political spectrum often in these discussions, in light of the news of the day, I am hard pressed not to at least share a reflection on what is taking place in Washington, D.C., its impact on the U.S. Healthcare system, and the broader economic implications it is presumed to have. I do not intend to advocate for one position or another here, but rather share a core reflection on the lesson I see for patient experience professionals in the current state of affairs.

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Population Health Management: Healthy Aging for a Sustainable Workforce

Health Dialog

Today's employers face many challenges in their efforts to compete with an increasingly global marketplace. For years the cost of health care deservedly grabbed all the headlines as employers struggled to bear the costs of health care. As the American workforce ages in place, employers have become increasingly aware of how chronic illness and poor lifestyle choices impact presenteeism and productivity.

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Seven Steps to Creating an Engaging Employee Wellness Program

Health Dialog

Employers face a number of challenges within today’s healthcare and economic environment including finding cost savings and growing their top line, while also faced with rising healthcare costs. As a result, HR professionals are charged with increasing employee productivity and finding viable ways to engage employees. . We all know happier, healthier employees are more productive, but how do you accomplish this?

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New England Journal of Medicine Perspective on Shared Decision Making

Health Dialog

One of the biggest challenges health plans, employers and providers alike currently face is improving quality of care and health outcomes, while lowering costs. At Health Dialog, we seek to address these challenges by providing services and products that empower people to make the health decisions that are right for them. As such, we were pleased to see last week’s perspective article in the New England Journal of Medicine “Shared Decision Making to Improve Care and Reduce Costs” by Emily Osh

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Involvement is the Path to Patient Experience Excellence

The Beryl Institute

The words of the day in healthcare of late, especially in light of the policy undertones influencing the system in the U.S., are around engagement and activation, especially of patients, but also focused on staff, physicians and community. Studies show that activated patients are more apt to have greater patient experiences (When Seeing the Same Physician, Highly Activated Patients Have Better Care Experiences Than Less Activated Patients, Health Affairs, July 2013 32(7):1295–1305) and the e-pat

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Patients are Partners in Experience, Not Just Recipients of One

The Beryl Institute

In my most recent Hospital Impact blog I noted that "how” we choose to do things in healthcare will and should trump the "what”. This is supported by my travels through numerous healthcare organizations where it is becoming evident that the core practices organizations are using to drive patient experience success are more and more consistent. While some might see this as limiting, I see it as encouraging.