The Smell of Love: An Olfactory PX
The Beryl Institute
OCTOBER 8, 2018
It's been an important realization for me to see that the way in which I look at the patient experience is dependent on my orientation to it at the time. Most of the time, I look at it through my professional eyes, using the Experience Framework and the Eight Lenses of how to operationalize improvement. When I am actually experiencing the need for medical care, my orientation shifts.
Let's personalize your content