Reflecting on the Field of Patient Experience
The Beryl Institute
APRIL 5, 2016
I was recently invited to participate in a panel discussion on the topic of talent and the patient experience at an event for healthcare human resource professionals. The event says so much about how far we have come in our understanding of what it takes to support patient experience excellence and this emerging field. Preparing for this event gave me the opportunity to step back and reflect on the field of patient experience.
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