The Beryl Institute

DECEMBER 12, 2016

After six years as a membership community focused on improving patient experience, we continue to be amazed and inspired by the generosity of our members and guests committed to this movement. The spirit of this work is illustrated perfectly by the willingness to share, learn and grow together. Just last week we released a great example of this in action through the white paper, Guiding Principles for Patient Experience Excellence.

Patient Experience 52

Patient Experience Accountability 52

Susan E. Mazer, Ph.D

DECEMBER 2, 2016

I am confused. How can patients have good experiences if they do not feel safe? And, how is patient safety evidenced beyond the accidents that do not happen? Safety precautions are ever present in our daily lives. The wet floor caution sign in a public restroom; flashing lights on the road; the warnings at the end of drug commercials. More critically for patients in the hospital, however, are the warnings and alerts for medication ordering using electronic medical records (EMRs).

Patient Safety 52

Patient Safety Patient Experience Regulations Hospitals 52

Health Dialog

DECEMBER 13, 2016

It's no secret poor self-management of chronic disease makes up the majority of avoidable healthcare spending. The good news is health coaches can drive positive behavior change and better self-management through personalized guidance and support. Health coaches deliver vital support and education to patients with chronic conditions (such as cardiovascular disease, diabetes, obesity, COPD, and hypertension), acute care support, and shared decision making (SDM) guidance, and medication adherence

Population Health 40

Population Health Healthcare 40