Health Consumers After COVID-19 – A View from the Consumer Technology Association
Health Populi
SEPTEMBER 24, 2020
The first line is the most dramatic shift, illustrating the use of telehealth or remote medical services used pre-pandemic by 10% of consumers. After the pandemic, consumers rank telehealth use equal to their use of online health services like WebMD, which increased in use only a few percentage points in the pandemic.
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