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Keys to improving the patient experience, from the experts

Healthcare It News

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data pointing to staffing shortages and other challenges as key indicators of the decline in scores.

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Doctor Marketing: How to Integrate Doctors Into Your Marketing Programs

Healthcare Success

Doctors are central to the success of virtually every multi-location healthcare practice and health system we work with. Moreover, today’s doctor partners have strong opinions about marketing and growing their locations within the larger business. Do your doctors look, sound, and feel like they are a part of your organization?

Doctors 278
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Athenahealth focuses on the patient experience at HIMSS23

Healthcare It News

In a sneak peek at athenahealth's plans for the HIMSS23 Conference and Exhibition this April, CEO Bob Segert said that a key highlight will be the company's focus on improving the patient creating a consumer-grade patient experience – including a showcase of new features.

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Patient experience: new perspectives on person-focused care

Healthcare It News

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey. Health IT Investment: The Next Five Years.

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8 Ways to Enhance the Patient Experience & Drive Leads with QR Codes

Healthcare Success

The QR code allows hospitals and healthcare providers to satisfy this need with immediate physician-patient interaction and engagement – all through smartphones and tablets. . Before we dive in, let’s discuss QR codes related to patient privacy and HIPAA compliance. . for your hospital, health system, or medical practice. .

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Human-centered AI can improve the patient experience

Healthcare It News

"The patients, the providers – they don't really care that much about the technology, how cool it is, what it can do from a technological standpoint. Jai Nahar, a pediatric cardiologist at Children's National Hospital, agreed, stressing the importance of human-centered AI design in healthcare delivery.

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Most hospitals are not yet ready for LLM-based patient portals

Healthcare It News

Various capabilities have been incorporated into modern patient portals, including chatbots and digital twins, to maximise their potential for improving the patient experience. However, it may take a while for hospitals to apply the newer large language models to their patient portals.

Hospitals 318