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Hackensack Meridian Health believes the patientexperience begins with the point of scheduling. Staff also want to give patients all available payment options and the ability to pay their bills 365 days a year, 24 hours a day, using online technology. "We strive for great patient satisfaction," Pritchett said.
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Not for a hospital, it wouldn’t be that much, but whatever it is. $14 This is where they’d probably be best allocated for patient care, for patientexperience.” ” And it’s like, “And here are the returns that you can get from that improvement in patient care and experience.”
When the team members say, “No, we’re doing it,” and they start holding each other accountable and doing things, everything changes. There’s buy-in, you said that word, accountable. Accountability, that’s huge. And you know what the truth is that the hospitals, it’s hard to make money.
When the team members say, “No, we’re doing it,” and they start holding each other accountable and doing things, everything changes. There’s buy-in, you said that word, accountable. Accountability, that’s huge. And you know what the truth is that the hospitals, it’s hard to make money.
Not for a hospital, it wouldn’t be that much, but whatever it is. This is where they’d probably be best allocated for patient care, for patientexperience.” ” And it’s like, “And here are the returns that you can get from that improvement in patient care and experience.”
” And so when you look at processes that are integrated into your project management systems, then it does equal margin improvement opportunities inside of hospitals. I think people lose sight of the impact on the patient care, the patientexperience. The accountability word, which is so important.
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